Bad Banking Error
I recently opened an account at Bank of America, using their online application. It was slow, painful, and not a process I will do again any time soon. It couldn’t reference any of my current data with them so I had to reenter all my address and other personal information. Bad customer service, even if there are good security reasons for some obstacles.
The cherry on top of my grousing sundae came at the end of the transaction. I wanted to transfer in the money to open the account from an external bank, and I wanted to put in enough money to avoid bank fees. Easy enough, put 1000 into the first box and 300 in the second, then routing number over here and bingo!
An error message. Not the error you’d expect, though…
Fund Your Accounts
Error
There was a problem processing your request.
Some fields may have been left blank or incorrectly filled in. Please review the form to ensure that all fields are properly completed.
# The initial deposit for Standard Checking must be between 100 and 100.
# The initial deposit for Regular Savings must be between 100 and 100.
Ummm… you’re kidding, right? I can only fill in 100 for my initial deposit, not more and not less? OK, not less I understand, but you really don’t want more of my money at your bank? Isn’t that the point of the promotion that brought me to your site?
Worse, there was no such issue when I chose another initial payment method. It’s apparently a niche issue and is really bad service, as well as a QA oversight.
The punchline came when I walked into the branch to deliver my opening balance check. The account rep visibly winced as I told her a small portion of the story, and said I should come into the branch next time so they could save me time and headache. She said the system wasn’t that good.
Boy, and I thought my PR department had issues.